Frequently Asked Questions
Everything you need to know about your next elite gaming rig.
How long does it take to build and ship my gaming PC?
Each 'Beast' is hand-assembled and rigorously stress-tested. Lead times typically range from 7 to 14 business days before your unit is dispatched via insured express shipping.
Do you offer a warranty on custom builds?
Absolutely. Every custom PC comes with a comprehensive 2-year parts and labor warranty, covering any hardware defects or assembly issues.
Can I request specific components that aren't listed on the site?
Yes! We love unique builds. Use our 'Custom Request' form to specify the exact GPU, CPU, or cooling loop you want, and Dan will provide a personalized quote.
What kind of quality control testing do the PCs undergo?
We perform a 24-hour burn-in test using industry-standard benchmarking software to ensure thermal stability and peak frame-rate performance before shipping.
What is your return policy for custom-built systems?
Due to the personalized nature of our builds, we offer a 15-day return window subject to a 15% restocking fee. Shipping damage is fully covered for immediate replacement.
Does my PC come with Windows installed and optimized?
Yes, every Beast arrives with a fully licensed version of Windows 11 Pro, including updated drivers and BIOS optimizations, with zero bloatware.